Cancellation & Refund Policy
Accumax Enterprises Private Limited believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
- Accumax Enterprises Private Limited does not accept cancellation requests for perishable items damage by transport/Courier etc. However, refund/replacement can be made if the customer establishes that the product is manufacturing defect.
- In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 07 days of receipt of the products.
- In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 07 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
- In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
- In case of any Refunds approved by the Accumax Enterprises Private Limited, it’ll take 07-10 working days for the refund to be processed to the end customer.
- Accumax have rights to revise or change policy any time without notice.
Refund Policy
When returning products please note the following:
– Any goods purchased must be returned within 07 days of received goods.
– No products are to be returned to our office.
Please contact us for the returns address.
– All returns must be confirmed by us prior to you returning them.
– A Returns Authorization Code must be obtained from us before returning your item(s)
– When contacting us regarding a Return if you could kindly have available your Invoice Post Code & Reason for Return.
– Products being returned or cancelled are subject to a minimum of 15% handling fee of the original price of goods (excluding shipping) and a maximum of 50% Unless made to order (see above conditions relating to made to order goods).
– All shipping costs are to be covered by the customer unless in the event of faulty goods. If returning a product for an alternative with a different price we will either return the difference (less the handling fee) or request the difference if the new product is more expensive.
– We regret that we must charge all non-faulty goods returned 15-50% handling fee (dependant on product group) (made to order goods subject to above returns restocking fees), we are charged this by our suppliers also and do not make profit on these.
– Faulty goods can be returned for repair and if unsuccessful a replacement and if still unfit a full refund.
– Regrettably we are not able to exchange or return any made to order lifting slings if incorrectly ordered by the customer, if we supply the incorrect slings we are always happy to replace them.
– We regret that we are unable to accept returned goods in a ‘used’ condition, additionally none of the goods to be returned should have been removed from their original packaging, they must be in their delivered state, unused and unmarked.
– When returning goods that we believe have been ‘used’ it is at the discretion of management to assess the condition of the goods and consult the manufacturers in order to achieve a decision.
– Accumax have all rights to revise or change policy any time without notice.
Further details of this process can be requested by contacting our team.
Warranties
- We offer Warranties across a range of products here at Accumax.
For any warranty information or queries please contact a member of our team!
Should you require any further information that is not listed above, please do not hesitate to contact us!